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Your Data, Clear Choices

Your account details, device signals and payment references are handled so you can open an account with fewer surprises.

Account data useCookie controlsDANA and QRIS contextSupport 09:00-23:00 WIB
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CONTACT PATHS

Reach Us About Privacy

A privacy question should not sit unanswered behind a generic form. We keep contact paths simple so you can ask about access logs, payment references, cookie…

Live Chat Use live chat from the account menu between 09:00 and 23:00 WIB.
Email Request Send privacy requests to [email protected] with your registered phone number and the issue you…
Account Center Open Account Center, choose Profile, then check your contact details before sending a correction…
DATA CARE

How We Handle Your Privacy

Privacy controls work better when you know where each data point is used. We separate account identity, wallet references, cookie records and support messages so a request about…

Account data

We collect details you enter during account opening, such as phone number, username and password credentials.

Payment references

DANA, OVO, GoPay and QRIS records are handled as transaction references, not as open access to your wallet.

Device checks

When you log in from mobile browser or tablet, we may record device type, IP range and browser signal.

Cookie choices

Cookies help remember language, session status and basic page preferences.

Record retention

We keep account and wallet records only as long as needed for operations, support handling and required checks.

Change requests

You can ask us to correct profile details, explain stored data or close certain records where practical.

Answers Before You Open Account

These privacy answers cover the questions we receive most often before and after account opening. If your case includes a payment code, a device change or a profile correction, include those details when you contact us.

We collect the details you provide, such as phone number, username and password credentials, plus basic login records. We use them to create your account, secure access and respond to your support requests.

No. We receive transaction references needed to match your account activity, such as time, amount, status and reference code. We do not receive open access to your DANA, OVO, GoPay or QRIS wallet.

Cookies keep your session, language choice and basic page settings working. You can clear them in your browser privacy settings, but you may need to log in again and repeat account checks afterward.

Yes. Contact us through live chat or email with your registered phone number and the detail that needs correction. We verify the request first so your profile is not changed by an unknown person.

Device checks help us notice unusual access, such as a new browser, changed IP range or repeated failed login attempts. We use those signals to protect your account and may ask for confirmation.

We keep records for the period needed to operate your account, handle wallet questions and meet required checks. When a record is no longer needed, we remove it or detach it from your identity.

Use live chat from 09:00 to 23:00 WIB or email [email protected]. Include your registered phone number, the privacy topic and any payment reference if your question involves DANA, OVO, GoPay or QRIS.